Personal support is important to us. With us, you never get an automated response. Instead, you connect directly with one of our experts. Whether technical questions on individual SIGMATEK automation products, the software or specific applications, our experienced support members will tend to your concerns as quickly as possible. You can rely on us – and that during the entire life cycle of your machines and equipment.
You can contact our support team via the following options:
Tel. +43/62 74/43 21-200
Monday - Friday: 08:00 - 17:00
If you happen to need assistance quickly outside of the usual business hours, our emergency support team is there for you and will immediately help you to solve your problem.
Emergency Hotline: +43/62 74/43 21-100
Monday - Friday: 17:00 - 20:00
Saturday + Sunday: 08:00 - 20:00
For direct remote maintenance on your PC, you can download our SIGMATEK QuickSupport tool.
If you would like, our extensive applications team will also support you with programming your automation system and the initial start-up of the machine or equipment at the OEM customer. Simply contact the relevant sales representative.
In regard to replacement parts, our machine manufacturing customers can rely on SIGMATEK. Thanks to our international network, the required components are provided to you within a short time. Since we produce all of our automation products at our main facility, we can also guarantee you very long-term availability of replacement parts.